1. Information we collect
We collect information you provide when creating an account, placing an order, contacting support, or subscribing to updates. This may include your name, email address, billing address, order history, account activity, and support correspondence.
Payment card details are collected and processed by the selected payment provider. Virtual Sim Solutions does not store complete payment card numbers or security codes.
2. How we use information
- Process payments and deliver purchased digital products.
- Create and maintain customer accounts and product libraries.
- Provide secure downloads, product updates, and support.
- Send transactional messages about orders, accounts, and security.
- Prevent fraud, abuse, unauthorized sharing, and technical attacks.
- Improve the website, products, and customer experience.
3. Cookies and analytics
We use essential cookies for sessions, authentication, carts, security, and checkout. We may also use analytics services to understand website usage. Where required, optional technologies will be used only with the appropriate consent.
4. Sharing of information
We share only the information needed with payment providers, email delivery services, hosting and infrastructure providers, analytics providers, and authorities when legally required. We do not sell personal information.
5. Retention and security
Information is retained only for as long as necessary to provide services, comply with legal and accounting obligations, resolve disputes, and protect the store. We use access controls, encrypted connections, hashed passwords, and rotating download links, but no system can guarantee absolute security.
6. Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction, portability, or objection to certain processing. Some records may need to be retained where required by law or for legitimate security and accounting purposes.
7. Children
The service is not directed to children who cannot legally consent to data processing in their country. We do not knowingly collect their personal information.
8. Changes to this policy
We may update this policy as the store, providers, or legal requirements change. The latest version and update date will always be published on this page.
9. Contact
For privacy questions or requests, contact support@virtualsimstore.com.